Tenant Information

Capron Gould is part of the Safeagent Client Money Protection Scheme

Click here to view our Safeagent Client Money Protection Scheme Certificate


Capron Gould will take a Holding Deposit for the property that you wish to rent:

This Holding Deposit is equivalent to no more than one week’s rent. This holding deposit will be returned to you, in full within 7 days of entering into a tenancy agreement with us. We can, by mutual agreement use this payment to offset the amount of Tenancy Deposit you are required to pay.


We will confirm the following:

The amount of Deposit you have paid

The agreed rent for the property

The deadline for reaching an agreement


We will retain all or part of your Holding Deposit if:

You provide us with false or misleading information pertaining to referencing for the property.

You fail a Right to Rent check

You withdraw from the property

You fail to take reasonable steps to enter into a tenancy agreement when we have taken all reasonable steps to ensure you can do so.


False or misleading information includes but is not limited to:

Not declaring information such as adverse credit history, CCJ’s, bankruptcies, IVA’s, Debt Relief Orders, rent arrears or misadvising us of your salary. Please let us know if you are in receipt of any Benefits.

Please advise us of anything you think may affect your referencing before the Holding Deposit is taken.




Relevant letting fees and tenant protection information:

As well as paying the rent, you may also be required to make the following permitted payments.

Permitted payments

Before the tenancy starts (payable to Capron Gould ‘the Agent’)

Holding Deposit: Equivalent to 1 week’s rent

Deposit: Equivalent to 5 weeks’ rent

During the tenancy (payable to the Agent)

For English properties:

Payment of up to £50 if you want to change the tenancy agreement

Payment of interest for the late payment of rent at a rate of 3% above Bank of England Base Rate

Payment of up to £50 for the reasonably incurred costs for the loss of keys/security devices

Payment of any unpaid rent or other reasonable costs associated with your early termination of the tenancy

 During the tenancy (payable to the provider) if permitted and applicable:
Utilities – gas, electricity, water

Communications – telephone and broadband

Installation of cable/satellite

Subscription to cable/satellite supplier

Television licence
Council Tax

Other permitted payments:

Any other permitted payments, not included above, under the relevant legislation including contractual damages.

Tenant protection

Capron Gould is a member of the Safeagent , which is a client money protection scheme, and also a member of The Property Ombudsman, which is a redress scheme. You can find out more details on the agent’s website or by contacting the agent directly.



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